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COMMUNICATION & TRANSPARENCY

We build solid relationships with our stakeholders based on communication, dialogue and mutual trust.

We value transparency both in internal communication, while bringing all employees on board as a sign of identity, and in the relations we have with our partners and stakeholders throughout the entire Cepsa value chain.

Where do we respond in the ACRR? 4.1 Stakeholders

ATTRACTION AND RETAINING OF TALENT

our success and growth is underpinned by the commitment of our personnel.

By means of actions to promote employee mobility, internal and external selection processes and our model to attract young talent, we have built a team that is capable of helping us to overcome current challenges and meet future goals.

Where do we respond in the ACRR? 5.1 People and Talent

CUSTOMER SATISFACTION

We listen actively to our customers priorities and motivations via different channels, which enable us to improve, innovate and create tailor-made products and services.

Through our satisfaction surveys and loyalty plans, we create long- lasting relationships built on trust.

Where do we respond in the ACRR? 5.5 Customer service

ENVIRONMENTAL MANAGEMENT

Aware of the impact that our activities, products and services have on the environment, we have developed environmental management systems tailored to the risks affecting our facilities.

This enables us to control and minimise environmental impact throughout the whole lifecycle, from the purchase of raw materials right through to their final use.

Where do we respond in the ACRR? 5.4 environment

WATER MANAGEMENT

The responsible use of water is integrated in all of our production processes through consumption saving initiatives, maximising the reuse of water resources, the search for new sources of water and reduction of our impact when water is dumped into the environment after use.

Where do we respond in the ACRR? 5.4 environment

88 8 2 7 9

10 9

7 4

36

7

16

11

11

12

12 12

13 14 1415 156

HUMAN RIGHTS

our Code of ethics and Conduct, mandatory for all employees, business partners and other stakeholders, is aligned with human Rights.

We have a zero tolerance policy regarding potential breaches of our ethical standards and we have a system through which we can detect infringements and act to remedy them.

Where do we respond in the ACRR? 4.3 ethics

5 10

CONSUMER AND COMMUNITY HEALTH AND SAFETY

Through strict, rigorous controls on the products and services we make available to our customers, we guarantee that they are safe for health and for the environment throughout their entire lifecycle, from the start of our research until they are marketed or even withdrawn.

Where do we respond in the ACRR? 5.3 Safety

ENVIRONMENTAL, SOCIAL AND GOVERNANCE RISKS IN THE SUPPLY CHAIN

We have introduced control measures which enable the identification, control, investigation and correction of potential risk situations which third parties who have commercial relationships with us may represent.

By adhering to our Suppliers Code of ethics, our procurement process, and the assessments and audits performed on them, we minimise risks arising from our commercial relations.

Where do we respond in the ACRR? 5.6 Responsible supply chain

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2017 ANNuAL ANd CoRPoRATe ReSPoNSIBILITy REPORT