1192019 ANNUAL AND CORPORATE RESPONSIBILITY REPORT

4.7 SOCIAL MANAGEMENT

DIALOGUE WITH AND SOCIAL COMMITMENT TO LOCAL COMMUNITIES

The activities we carry on at Cepsa gene- rate an impact on the environment of the communities and populations where we operate and, therefore, we understand that to positively manage these impacts and risks, avoid conflicts and ensure the sustainability of the business, it is essen- tial to forge responsible and transparent collaborative relationships with the co- mmunities throughout the existence of our projects.

Our Community Engagement Policy and the Policy for Engaging with Indigenous Communities lay the foundations for these relationships and are based on the following principles of action:

Compliance with the internal rules and procedures that our company vo- luntarily subscribes to, beyond the un- avoidable compliance with legal and contractual requirements applicable in all the environments in which we operate.

Study of the local context, identi- fying the needs and expectations of the communities affected by our ope- rations.

Analysis of impacts and risks ari- sing from the local context to prevent or minimise negative impacts and maximise positive impacts on the

socio-economic environment of the community, its historical-artistic, cul- tural and/or archaeological heritage and its places of interest, as well as on its biodiversity and ecosystems.

Dialogue and the active involvement of the communities affected by our projects through mechanisms such as effective communication, good faith negotiation and responding to com- plaints and concerns.

Fostering transparency through the necessary communication channels to provide meaningful, truthful and objective information throughout the life of our projects and activities.

Cooperation in projects and promotion of alliances with public authorities and local, national or international social organisations to support local socio-economic development and en- vironmental protection.

Integration of fundamental human rights principles in accordance with the Universal Declaration of Human Rights, the ILO Declaration (Interna- tional Labour Organization) and the principles of the United Nations Global Compact in our operations.