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CHAPTER 4 Responsible management

The Corporate Responsibility and Reputa- tion department is responsible for identi- fying, coordinate and foster the manage- ment and reporting those aspects of the company in relation to the environment, good governance and the community, thus meeting the needs and demands of

our stakeholders and helping to maintain and enhance our reputation. This process is coordinated in a cross-cutting manner throughout the Company, implementing policies, procedures and specific plans, such as:

COMMITMENT TO SUSTAINABILITY

CORPORATE RESPONSABILITY POLICY This Policy formalises our commitment to fostering the adoption of best corporate responsibility practices in the management of our day-to-day activities by all our organisational units and in all the countries and regions in which we operate.

STAKEHOLDER RELATIONSHIP POLICY Our Stakeholder Relationship Policy and its Management System allow us to identify, classify, prioritise and manage each of our stakeholders, thereby discovering their expectations, needs and initiatives.

LOCAL COMMUNITY RELATIONS POLICY The policy for local community relations sets out the guidelines for build- ing a framework of trust, transparency and clear communication with those individuals or groups with which we interact in the course of our activities.