72

CHAPTER 4 Responsible management

Types of request for advice on ethics Number

Health and safety in the workplace 2

Commitment to respect for human and workers' rights 4

Conflicts of interest 3

Control, governance and compliance in our operations 1

Insider dealing and market manipulation 1

Relations with partners, suppliers, customers and other stakeholders 11

Lobbying 1

Gifts, hospitality, events and the fight against corruption 7

Processing of confidential information and personal data 5

Media and information transparency 1

Total 36

COMPLAINTS OF BREACHES OF THE CODE OF ETHICS

OUTCOMES OF THE COMPLAINTS FOR BREACHES OF THE CODE OF ETHICS

Intellectual and industrial property and trade secrets

No actions

No actions Ongoing

Substantiated

Uncorroborated

1

1

1 1

1

1

31

54

34

7

3

Processing of confidential information and personal data

Corrective measuresDisciplinary measures

Disciplinary measures

Corrective measures

Environmental protection Control, governance and compliance in our operations

Conflicts of interest

Measures to counter money laundering and terrorist financing

Commitment to respect for human and workers' rights

Health and safety in the workplace

Use and protection of our assets and properties

Relations with partners, suppliers, customers and other stakeholders

697

6

3

21