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CHAPTER 4 Responsible management

ATTRACTION AND RETENTION OF TALENT

Our employees, located in different countries and business lines and working in a wide range of activities, present highly diverse profiles in terms of po- sition, skills, origin and culture. There- fore, achieving optimal management of employees capabilities, as well as attracting and retaining the best talent, is necessary in order to maximise the technical excellence for which we are renowned. Our talent attraction practi- ces incorporate innovative methodologies for seeking out and selecting candidates that are tailored to the current environ- ment and conditions. By means of our Talent Call programme, we bring the academic world and business together with the aim of incorporating new talent through our Welcome U , Challenging

U , Developing U scholarships and the new Digital Challenge programme.

2019 also saw the launch of the Talent s Back initiative, which aims to encourage professionals to return to Spain with employment offers that include incor- poration in the company and economic assistance to facilitate their relocation back to Spain.

Cepsa s talent management model is completed by initiatives aimed at opti- mising employee performance, driving their professional development and increasing their employability. In 2019 we implemented the solutions defined at the talent committee meetings held in 2018, including most notably:

UNLEASH YOUR ENERGY

Development and training scheme targeting all those professionals at Cepsa with team management roles in order to implement a common leadership style throughout the company.

MENTORING PROGRAMMES

Programmes aimed at developing professionals by means of a process whereby an experienced individual (mentor) teaches, advises, provides guidance and assists the mentee in their personal and professional development, investing time, energy and know-how.

EXECUTIVE DEVELOPMENT PROGRAMMES AT BUSINESS SCHOOLS

These programmes focus on Heads of Department identified as being of high potential and aim to provide them with the tools required to develop their capabilities as Cepsa's leaders, their leadership skills and pioneering spirit.

MOVING FORWARD

The Moving Forward programme for highly skilled senior technicians identified as being of high potential aims to enhance their ability to assume the greatest challenges within the company.

COACHING PROGRAMMES

Programmes aimed at enriching the professional and personal development of the company s key professional profiles (new executives or professionals requiring specific development).