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912019 ANNUAL AND CORPORATE RESPONSIBILITY REPORT

The Product Stewardship area is respon- sible for ensuring that all our products are safe, both for the health of consu- mers and users and for the environment throughout their life cycle, from the time we start the research project until we market them. To do this, we carry out a rigorous process of evaluation of all their characteristics, as well as compliance with all regulations which affect them in this area in order to be able to market them in the destination countries. For this purpose, we have a General Product Stewardship Procedure for all products manufactured, imported, marketed or used by the company.

In addition, we have developed a manage- ment system based on the main interna-

tional standards and benchmarks in this area. In 2019 the system was defined, which will be implemented in 2020, and the first procedures were put in place, such as the systematisation of the coding and parameterisation of products in SAP; the creation of a Product Compliance Management System thanks to which the obtainment and analysis of the regulato- ry requirements of our products will be optimised; and the design of performance indicators.

In order to identify the characteristics of our products we rely on current classi- fication, labelling and packaging regula- tions, but we also support industry initia- tives to improve information, with pro- jects such as:

CONSUMER HEALTH AND SAFETY

PROCESS SAFETY EVENTS IN 2019

EXPLORATION AND PRODUCTION

REFINING

CHEMICALS

COMMERCIAL

OTHER - RESEARCH CENTRE

3

Tier 1

Tier 2

2

1

1

1

CHECK THE LABEL!

It values the information included on product labels for users, with trai- ning, information and dissemination activities related to the safety of our products.

CLICK WITH CARE!

To inform society about how to safely buy products and services on the internet (including chemicals).

SPECIFIC INDUSTRY-LED PROGRAMMES

Such as the Product Stewardship Award developed by ESIG (European Sol- vents Industry Group) or the pamphlets on the safe use of gloves, among others.