We have a management and oversight system designed to guarantee compliance with regulatory requirements and fulfi l- ment of our external and internal obliga- tions and in all the countries where we operate.
The work of the Ethics and Compliance Offi ce has contributed to enhancing a cul- ture of compliance across the organiza-
tion. It has also improved procedures for identifying and monitoring compliance and integrity risks by establishing preven- tive and detective measures and penaliz- ing conduct that could result in corporate and personal liabilities; all in compliance with associated international standards such as ISO 19600 and ISO 37001.
5.2 ETHICS AND COMPLIANCE
Analysis of businesses/regulation/risks. Policies and processes. Training. Communications. Complaints channels. Integration of management processes.
Investigations. Checks. Controls.
Plan for fi nes. Traceability. Effective supervision.
PREVENTING DETECTING MITIGATING
512018 ANNUAL AND CORPORATE RESPONSIBILITY REPORT
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