325
2021 INTEGRATED MANAGEMENT REPORT
Content of the statement of non-financial information
Reporting standard (GRI)
Chapter of the report Section Additional comment
Consumers
Consumer health and safety measures
103 2. A FUTURE-PROOF COMPANY
2.7. OUR COSTUMERS
416-1 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE
3.4. HEALTH AND SAFETY OF PEOPLE AND FACILITIES. 3.4.2. Consumer health and safety.
Claims systems, complaints received and their resolution
103 2. A FUTURE-PROOF COMPANY
2.7. OUR COSTUMERS
416-2 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE
3.4. HEALTH AND SAFETY OF PEOPLE AND FACILITIES. 3.4.2. Consumer health and safety.
418-1
APPENDIX 4 SUSTAINABILITY ADDITIONAL INFORMATION
4.2. OUR COSTUMERS
Tax information
Profit by country
Tax on profit paid
103 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE
3.7. TRANSPARENCY AND FISCAL RESPONSIBILITY. Management approach
207-1 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE
3.7. TRANSPARENCY AND FISCAL RESPONSIBILITY. Management approach
207-2 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE
3.7. TRANSPARENCY AND FISCAL RESPONSIBILITY. 3.7.1. Management approach.
207-3 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE
3.7. TRANSPARENCY AND FISCAL RESPONSIBILITY. 3.7.2. Good tax practices and cooperation with public administrations
207-4
APPENDIX 4 SUSTAINABILITY ADDITIONAL INFORMATION
4.11. TRANSPARENCY AND FISCAL RESPONSIBILITY. Country by country report
Public subsidies received
The financial assistance received from public bodies in 2021, 2020 and 2019 was: 25.3, 23.3 y 21.2 million respectively.