We listen to the priorities and needs of our customers. By doing this, we are capable of creating made-to-measure products and services. To help us to improve, we gather the experiences and opinions of them through different channels
- Customer service: We get to personally know the concerns of our users via telephone, fax, post, email, Whatsapp, or social networks.
- Coaching at the Sales Point: Cepsa’s professionals who work at sales points receive personalized training to improve customer experience.
- IMAS System: Consumers can measure the quality of the service they have received at any of our service stations.
- Porque TÚ Vuelves program. Our most loyal customers enjoy extra benefits such as discount points when they purchase from our online store or at home.
- Cepsa Pay: This application allows consumers to fill up in the easiest and safest way possible from their mobile phone.