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2018 CHALLENGES 1

2

5

3

6

4

launCh of Cepsa hoGar, a package consolidating natural gas, electricity and vehicle fuel to the end consumer.

Continuation of marKetinG and distribution business eXpansion in new international markets.

implementation of the Car wash franChise model washhh at our service station network.

start up of new Customer-Centred wesbite more tailored to their needs, with greater marketing focus and more features for them to manage their needs.

introduCtion of quiCK eleCtriC CharGinG points in spain at service stations on major roads.

Continue to strenGthen the Customer serviCe model and improve Customer eXperienCe.

2017 MILESTONES 1

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3

5

4

international eXpansion of our business, via the introduction of bottled gas in Portugal and the entry into the french market with the sale of bitumens.

aCquisition of 23 serviCe stations in madrid and toledo.

aCquisition of the fame manufaCturinG plant in san roque, and launch of the bio business, for the manufacture of biofuels.

launCh of new ranGe of lubriCants for motorCyCles: Xtar moto, specifically designed to meet the highest demands of next-generation motorcycles and mopeds.

implementation of a new ContaCt manaGement and inCident resolution model based on customer experience.

2017 ANNUAL AND COrPOrATE rESPONSIBILITY report