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ENVIRONMENTAL, SOCIAL AND GOVERNANCE RISKS IN THE SUPPLY CHAIN

Our Suppliers' Code of Ethics and procurement processes allow us to establish controls to minimize the risks deriving from our commercial relationships.

COMMUNICATION AND TRANSPARENCY

Our communication strategy is based on the principles of transparency and accessibility, allowing us to build solid, long-lasting relationships with our stakeholders based on communication, dialogue and mutual trust.

316

ATTRACTING AND RETAINING TALENT

Our success and sustainability over time depends on our employees. For that reason Cepsa develops a full talent program covering talent attraction, professional development through training, mobility and internal promotion, as well as constantly striving to improve working conditions for staff, and our solid practices in this field have been recognized by external organizations.

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CUSTOMER SATISFACTION

Our various customer communication channels enable us to gain a proactive understanding of our customers priorities and motivations so we can adapt to their expectations through continual improvement, innovation and the creation of products and services to meet their needs.

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472018 ANNUAL AND CORPORATE RESPONSIBILITY REPORT

AF_CEPSA_IARC19_ENG_V9.indd 47 17/5/19 11:44