Cepsa takes every measure to ensure our products are safe for our customers and employees and for the environment. The Product Oversight department is respon- sible for ensuring product safety, from development through to sales, rigorous- ly assessing every aspect throughout the product s life cycle.
We comply with current classification, la- belling and packaging standards so cus- tomers are fully informed about the na- ture of all our products, enabling us to provide comprehensive safety informa- tion on every component and on the po- tential hazards of each substance, to en- sure the customer uses them safely.
Beyond regulatory compliance, this ap- proach allows us to differentiate our products and generate competitive ad- vantages, meeting the rising expecta- tions of society as a whole. One of our key milestones this year was the devel- opment of a Product Oversight Man- agement System, integrated with our other Management Systems. This sys- tem is based on international bench- marks including the Strategic Approach to International Chemicals Management (SAICM) and the guidelines of the Inter-
national Council of Chemical Associa- tions on establishing a product oversight management system. It enables us to en- sure Product Oversight is built into every area of our business so we can continual- ly improve our performance.
We are also working to meet the growing demand for more sustainable, greener products. This calls for a methodological framework that enables us to calculate, communicate and improve our products environmental footprint. Cepsa worked this year to improve our Life cycle anal- ysis (LCA) reporting and Environmen- tal Product Declarations (EPD). We are the first Spanish company to make these declarations, and in 2018 we obtained certified EPDs for the paraffin waxes marketed by Cepsa Comercial Petroleo.
Our relationship with our customers and efforts to work closely and continuously with them help us to constantly improve the quality and safety of our products. We have implemented a range of tools to help us provide responses to consumers queries and needs, and we have devel- oped new channels to improve this ser- vice both in terms of availability and ac- cessibility.
CUSTOMER HEALTH AND SAFETY
CONTINUOUS IMPROVEMENT PROCESS FOR QUALITY AND SAFETY OF OUR PRODUCTS
2018 ANNUAL AND CORPORATE RESPONSIBILITY REPORT
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