1172019 ANNUAL AND CORPORATE RESPONSIBILITY REPORT
The figure above shows the main phases of supplier management to give a 360o vi- sion of our supply chain. In the first phase, registration and approval, suppliers must complete a questionnaire containing ESG performance issues (environmental, so- cial, ethical and good governance) for which they are evaluated. In this way, all approved suppliers obtain a score on these issues, which is available on the purchasing platform for consideration in decision-making. Moreover, in all the performance evaluations that we perio- dically carry out on our suppliers we have specific ESG indicators on environmen- tal, ethical or health and safety matters, among others, and the result of this eva- luation is also available on the purchasing platform.
Within our supplier management model, both the assignment of risk levels to su- ppliers and audits are also established, in order to maximise control over our supply chain. In 2019, 109 audits were conduc- ted that included performance assess- ments and risk level assignments that also assessed environmental, social and governance issues. At the end of 2019, 211 current suppliers had been audited.
In order to maintain a stable and trans- parent relationship with our suppliers, we have several communication channels:
Satisfaction surveys: their aim is to provide us with a comprehensive overview of what our suppliers think of Cepsa. In 2019, more than 1,100 current suppliers were invited to take the survey, representing 97% of the amount contracted as of September 2019; 64% of them responded and ob- tained a result of 7.7 points out of 10.
Web suppliers' area: in 2019 this area was renewed and is now part of the Company's website, thus reinforcing its image and providing a more up-to- date, friendly and orderly interface.
Meetings: every year we hold the Su- pplier's Day celebration to maintain and improve communication channels, as well as to establish the necessary mechanisms to identify their require- ments and provide the most appropri- ate response. This year the meeting was held at the Canary Islands site.
In 2019 the implementation of the com- plete supplier risk sheets was completed within the Purchasing platform, which includes all the information relating to each supplier so that a 360o view of them can be generated and which contains all the aspects that affect the decisions of the procurement area in an integra- ted manner. This allows us to adapt the requirements of suppliers to their type, establish regular communication with them, define roadmaps to capture inno- vation, or establish alliances or improve- ment plans appropriate to each group of suppliers.
In addition, and in order to encourage the influx of innovation through different channels in our Company, in 2019 the 1st Edition of the wePioneer Supplier Re- cognition Programme presented awards to the most innovative initiatives in pro- curement processes and operations. With these awards, we want to recognise those companies that work with us, share our values and are committed to innova- tion in their day-to-day activities.
FIRST EDITION OF THE WEPIONEER PROGRAM IN RECOGNITION OF OUR SUPPLIERS
