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CHAPTER 4 Responsible management

Respect for the right to freedom of asso- ciation and participation of the Workers' Representatives and, therefore, social di- alogue, is fundamental to our relationship with our employees and is integrated into how Cepsa carries on its business activi- ties and into the internal regulations that govern it. At most of the sites at which we operate, the framework for working conditions is established through collec- tive agreement. Furthermore, Cepsa s Health and Safety Committees deal with the health and safety matters together with employees' legal representatives and any agreements reached by these Committees are recorded in the relevant minutes.

Our Human and Workers Rights Poli- cy establishes a common framework of respect for the dignity of the individuals who form part of Cepsa and for their in- herent rights, and these are essential to the development of the activities we ca- rry on, irrespective of the country or social context in which they arise. This policy was approved by the Board of Directors at the end of 2018 and disseminated to all our employees through the regulatory system without detecting any breaches of this policy in 2019 which might entail an infringement of our employees Hu- man and Workers Rights. Nonetheless, work is underway on a comprehensive

international framework agreement in association with a global trade union and Cepsa s most representative federations of trade unions in order to secure compli- ance with this policy and to assess per- formance in relation to human rights in our operations.

In 2019 the Max Planet programme was launched in order to foster transparency and strengthen the quality of the service for employees in Spain and it has enabled us to become one of the first companies to leverage artificial intelligence in inter- nal employee support processes.

Max Planet is an environment that ena- bles traceable, personalised, real time communication between the HR function and Cepsa s professionals, facilitating more intuitive information searches and enabling more exhaustive knowledge of employees' interests.

Its implementation marks a cultural transformation in the way we relate to employees, optimising and speeding up our relationship; enhancing their experi- ence whilst fulfilling the Company s tar- gets for digitisation.

In 2019 the following milestones were achieved in relation to labour relations at Cepsa:

LABOUR RELATIONS

PERSONNEL COVERED BY COLLECTIVE AGREEMENTS

90.1%